Last Updated: [January 10, 2026]

1. Introduction

Welcome to the Global Serious Games Institute (hereinafter referred to as «the Website»). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, register for events, or interact with our content.

This policy is designed to comply with international data protection regulations, including the GDPR (General Data Protection Regulation) and the LGPD (Lei Geral de Proteção de Dados).

2. Data Controller

Global Serious Games Institute is the Data Controller responsible for your personal information. If you have any questions about this policy, please contact us at: info@juegoserio.com

3. Data We Collect and Why

A. Contact Forms (Elementor)

When you submit a query through our contact forms, we collect the personal data you provide, such as your Name, Email Address, and the content of your message.

• Purpose: To respond to your inquiries and provide customer support.
• Legal Basis: Legitimate interest and consent provided by you when submitting the form.

B. Events and Certifications (Sugar Calendar)

If you register for an event, webinar, or certification listed on our calendar, we may collect your Name, Email Address, and Location.

• Purpose: To manage event attendance, send access links, and provide updates regarding the specific event.

C. Cookies and Technical Data

We use cookies to enhance your experience on our site.

• Language Preferences (Polylang): We use a specific cookie (pll_language) to remember your preferred language (English, Spanish, or Portuguese). This is a technical cookie necessary for the website’s functionality and does not track personal data. It expires after 1 year.
• Embedded Content: Articles on this site may include embedded content (e.g., YouTube videos, images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that embedded content.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact Form Entries: Kept for customer service purposes, but we do not use the information submitted for marketing purposes unless explicitly stated.
• Website Administrators: For users that register on our website (if any), we also store the personal information they provide in their user profile.

5. Your Rights

Under global data protection laws (GDPR/LGPD), you have rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate data.
• Right to Erasure («Right to be Forgotten»): You can ask us to delete your personal data. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
• Right to Withdraw Consent: You can withdraw your consent at any time (e.g., unsubscribing from emails).

To exercise any of these rights, please email us at info@juegoserio.com.

6. Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the «Last Updated» date at the top.